Shipping & Delivery Policy

1. Delivery Coverage

We provide delivery services across Bangladesh, subject to courier availability, logistics support, event location, and service area limitations.

2. Processing Time

Physical products are usually processed within 1–3 business days. Event rental equipment and setup services depend on confirmed event date, venue access, and service requirements.

3. Estimated Delivery Time

• Inside Dhaka: 1–3 business days
• Outside Dhaka: 2–7 business days
• Remote areas: Additional time may apply

4. Delivery Charges

Delivery or transportation charges may vary depending on product weight, equipment type, delivery location, event setup requirement, and urgent delivery needs.

5. Advance Payment

Certain orders, equipment bookings, and event services may require partial or full advance payment before confirmation. This helps secure equipment availability and service scheduling.

6. Delivery Verification

Customers are requested to check products or equipment during delivery. Any visible damage, missing item, or quantity issue should be reported immediately.

7. Failed Delivery

If delivery fails due to incorrect phone number, wrong address, or customer unavailability, additional delivery charges may apply for re-delivery.

8. Event Equipment Delivery

For sound system, lighting, stage, LED screen, and event rental equipment, delivery, setup, and collection timing will be confirmed based on event schedule and venue access.

9. Delays Beyond Control

Smartrade is not responsible for delays caused by severe weather, road conditions, government restrictions, transport disruption, political unrest, or courier operational issues.